Everyday live presentations on "Lotus Notes 8.5" and free licenses for the CRM-Module "Travel" (German version) in hall 2 at stand B20

Petersberg - It is decisive for a company's economical success to set up and maintain optimal customer relations. This challenges companies to exactly analyse and recognize their customers' existing demands and to give them a perfect service. In order to realize this process, it is necessary to make use of a professional Customer Relationship Management (CRM), that can be improved by software solutions.

This is how the CRM specialist GEDYS IntraWare realizes a ground-breaking 360° view of the customer with his CRM-Suite "GEDYS IntraWare 7" based on Lotus Notes: It only takes one mouse click for the employee to access all relevant data for a customer in real time and already out of the Email inbox. With "GEDYS IntraWare 7", all customer processes in the company are arranged in an efficient, consistent and transparent way: from the companywide management of addresses, group appointments, campaigns, complaints and documents through to the ITIL compliant Helpdesk and a elaborated sales information system with electronic customer file and the management of opportunities.

Now two new and important CRM modules have been added to the GEDYS IntraWare 7 CRM Suite that was awarded by IBM as the best total IBM Lotus software solution worldwide. These new modules are presented at this year's CeBIT in Hanover, Germany, from 3. to 8. March 2009. "Our novel module "Travel" for a collaborative travel costs management makes a travel costs settlement possible which is conforming to the law. Also, the tool is intuitive and combines important functions for assistance and working Offline", Ralf Geishauser, CEO of GEDYS IntraWare GmbH explains. Moreover, automatically created accounting records and an interface leading to the accounting department support a perfect Workflow for the processing and approval of a company's arising travel expenses. "An exact cost control is the basis for a competitive and profit oriented pricing", Geishauser says.

The new, intelligent reporting module "Analytics" offers efficient data analyses as a well-informed decision basis for the management. Thus, the customers' needs within CRM processes can be determined much more precisely in future. For the evaluation, the new solution translates all relevant data that has been collected in the operative CRM system over long periods of time into detailed analyses. "These analyses can be used in the intuitive CRM system as a verified decision basis for marketing and sales as well as further customer related activities and target group oriented campaigns. In this way, they make a significant contribution to maximise a company's success", Ralf Geishauser explains.

At stand B20 in hall 2, GEDYS IntraWare presents the new, innovative functions and modules of the CRM-Suite "GEDYS IntraWare 7" to all CeBIT visitors. Also, the CRM specialist shows Lotus Notes 8.5 in several daily live presentations, and each visitor who gets informed at the GEDYS IntraWare stand, will receive five "Travel" licenses (German version) for free.